We want you to feel confident shopping with GetOrvexa.
Returns:
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items:
Certain items may not be eligible for return for hygiene, safety, or product-specific reasons. If an item is non-returnable, this will be stated in the product listing.
Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@getorvexa.com. Please include your order number and clear photos of the item and packaging so we can assist you quickly.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Return Shipping:
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Order Cancellations:
If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.
Questions:
For any return-related questions, please email us at info@getorvexa.com.