We want every shop and technician to order from GetorVexa with confidence. Because engine components are installed parts, the terms below are specific to what we sell.
Return Window
Returns are accepted within 30 days of delivery. Parts must be uninstalled, unused, free of any fluids or assembly lubricant, and returned in the original manufacturer packaging with all hardware, instructions, and included components.
Installed and Attempted-Install Parts
Camshafts, lifters, timing components, gaskets, and related engine parts cannot be returned once installed or once installation has been attempted. This includes parts that show contact marks, machining marks, sealant, thread compound, or wear of any kind. This is standard across the industry and exists because an installed engine component cannot be verified or resold.
Electrical Components
Sensors, solenoids, actuators, and other electrical parts are non-returnable once installed or once the packaging seal is broken.
Fitment Responsibility
Verifying fitment before installation is the buyer's responsibility. Please confirm year, make, model, engine code, and any casting or part numbers against the listing before opening the package. If you are unsure, contact us before you begin the job and we will confirm fitment with you.
Labor and Consequential Costs
Our liability is limited to the purchase price of the part. We do not reimburse labor, diagnostic time, towing, rental vehicles, shop supplies, machine work, or any other consequential costs arising from the use, installation, failure, or misapplication of a part. Please factor this into your job estimate.
Defective, Damaged, or Incorrect Items
Inspect every shipment on arrival. If an item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at info@getorvexa.com with your order number and clear photos of the part and packaging. We will make it right, and we cover return shipping in these cases.
Restocking
Non-defective returns may be subject to a restocking fee. Return shipping on non-defective returns is the customer's responsibility.
Refunds
Once a return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider.
Order Cancellations
Contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable.
Questions
Email info@getorvexa.com with your order number and we will get back to you.