Privacy policy
At GetorVexa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit our website, place an order, or contact us.
Information We Collect
Information you provide: When you place an order or contact us, we collect your name, email address, phone number, shipping address, billing address, and order details. If you ask us to confirm fitment, we may also collect your vehicle information, such as VIN, year, make, model, engine, and original part numbers.
Payment information: Payments are handled by secure third-party payment processors. We do not see or store your full card number.
Information collected automatically: When you browse our website, we and our service providers may collect technical information such as your IP address, browser type, device information, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process, ship, and deliver your orders
- Confirm vehicle fitment when you ask us to
- Provide customer support and handle returns
- Send order confirmations and shipping updates
- Send marketing emails, only if you have agreed to receive them
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with legal obligations
Sharing of Information
We share information only with trusted service providers that help us run our business. These include our e-commerce platform, payment processors, shipping carriers, suppliers that fulfill orders, email and customer support tools, and analytics and advertising partners. We may also share information when required by law, or to protect our rights, customers, and business.
We do not sell your personal information for money.
Cookies and Advertising
We use cookies to keep your cart working, remember your preferences, understand how our site is used, and show relevant ads on other websites. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them. Where required by law, we honor browser privacy signals such as Global Privacy Control.
Marketing Emails
If you sign up for marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us. We will still send messages about your orders.
Data Retention
We keep your information only as long as needed to fulfill orders, provide support, handle returns and warranty questions, and meet legal, tax, and accounting requirements.
Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, including California, Virginia, Colorado, Connecticut, and other US states with privacy laws, you may have the right to:
- Know what personal information we collect and how we use it
- Access or get a copy of your personal information
- Correct inaccurate information
- Delete your personal information
- Opt out of targeted advertising or the sharing of your information for advertising
To make a request, email us at info@getorvexa.com. We may need to verify your identity before responding. We will not treat you differently for using your privacy rights.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.
Third-Party Websites
Our website may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@getorvexa.com
Text messages only: +1 (252) 705-1212