Refund policy

Return & Refund Policy

At GetOrvexa, we truly value your trust and want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, we are committed to making the return and refund process clear, fair, and hassle-free.

30-Day Returns
We accept returns within 30 days of delivery. To qualify for a return, the item must be sent back in its original condition and packaging.

Free Return Shipping
Eligible returns include free return shipping, and we do not charge any restocking fees.

Damaged, Defective, or Wrong Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@getorvexa.com as soon as possible. To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging whenever possible.

Refund Process
Once your returned item has been received and inspected, we will process your refund to the original payment method. Depending on your payment provider, refunds may take several business days to appear in your account.

Our Commitment
Our goal is to provide a smooth and reliable shopping experience. If there is ever an issue with your order, we will always do our best to assist you promptly and fairly.

Contact Us
For any return or refund questions, please reach out to us at info@getorvexa.com