Skip to content
  • Free shipping on every US orderFree shipping on every US order
  • Ships in 1 business day · Arrives in 1-3 business daysShips in 1 business day · 1-3 day delivery
  • 30-day free returns · No restocking fee30-day free returns · No restocking fee
  • Defective part? We take it back, even after installationDefective? Free returns, even if installed
Need fitment help?
GetorVexaAUTO PARTS
Cart 0

Refund policy

At GetorVexa, we want you to order with confidence. If a part is not right for you, our return process is simple and fair.

30-Day Returns

You can return an item within 30 days of delivery. If you changed your mind or ordered the wrong part, the item must be:

  • Unused and not installed
  • In its original condition and packaging, with all included parts and hardware

Defective Parts, Even After Installation

Some problems only show up after a part is installed. If a part turns out to be defective, we will still accept it, even if it has been installed. Contact us within 30 days of delivery and include:

  • Your order number
  • A short description of the problem
  • Photos or a video showing the issue, or a note from your mechanic if you have one

Once we confirm the defect, we will send you a replacement or a full refund for the part.

We cannot accept installed parts that were damaged by improper installation, used on a vehicle they do not fit, modified, or damaged in an accident. As stated in our Terms of Service, our responsibility is limited to the price of the part. Labor, towing, and related costs are not covered.

Free Return Shipping, No Restocking Fees

Eligible returns include free return shipping, and we never charge a restocking fee.

How to Start a Return

  1. Email us at info@getorvexa.com with your order number and the item you want to return.
  2. We will reply with return instructions.
  3. Pack the item securely in its original packaging and send it back as instructed.

Please do not send items back without contacting us first, so we can process your return quickly.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@getorvexa.com as soon as possible. Include your order number and clear photos of the item and the packaging. We will make it right with a replacement or a full refund.

Refunds

Once your return is received and inspected, we will issue your refund to the original payment method. Depending on your bank or card provider, it may take a few business days for the refund to appear in your account.

Need a Different Part?

If you ordered the wrong part, return the original item for a refund and place a new order for the correct part. Not sure which part fits? Send us your VIN and original part number before ordering and we will help you confirm fitment.

Contact Us

For any return or refund questions, email us at info@getorvexa.com.